At CRL, we take our commitment to you very seriously. Our customers come first with us, and we want to help you make the most of your CRL healthcare plan.
Explore our site to learn more about the programs and services we have put in place, and utilize them so that you may maximize your healthcare dollars.
Do you have a question about your policy or need replacement materials? Our Customer Service Department is just a phone call or email away, and can help you manage your healthcare policy.
Contact our Administrative Customer Service Representatives or use the links to the left to:
- Inquire on how to add or remove dependents from your healthcare plan
- Request replacement insurance materials such as ID cards or certificate booklets/policy
- Notify CRL of an address change to ensure prompt delivery of correspondence
- Ask any questions regarding your premium statement and available payment options
Call us toll-free at 1-800-253-4641, fax us your inquiries at 402-496-8264, or e-mail us from the secure link on this website.
Our Claims Service Representatives are specially trained and ready to help you. Please let us know when you need assistance so that we may resolve the matter immediately. We are dedicated to providing you with quick, accurate and up-to-date information.
Contact our Claims Customer Service Representatives to:
- Verify your policy benefits
- Check on the status of pending claims
- Provide us with any additional information to expedite your pending claims
Call us toll-free at 1-800-253-4641, fax us your inquiries at 402-496-8264, or e-mail us from the secure link on this website.
Our Benefit Design Department is comprised of specially trained representatives who can assist you with modifying your coverage when you need to make changes.
If your health coverage needs have changed since you first purchased your CRL plan, or if you have budget requirements that necessitate changes, we can help. Making changes to your plan can help you save money!
There are a number of options to help you save money, including:
- Changing your deductible
- Changing your coinsurance level
- Modifying your optional benefits
- Changing from a traditional indemnity plan to a Preferred Provider Organization (PPO) plan
Call us toll-free at 1-800-253-4641, fax us your inquiries at 402-496-8264, or e-mail us from the secure link on this website.