At CRL, we take our commitment to you and your employees very seriously.  Our customers come first with us, and we want to help you and your employees make the most of your CRL group healthcare plan.

Explore our site to learn more about the programs and services we have put in place, and utilize them so that you and your employees may maximize your healthcare dollars.

Administrative Customer Service Department
Do you or your employees have a question about your policy or need replacement materials?  Our Customer Service Department is just a phone call or email away, and can help you manage your group healthcare policy.

Contact our Administrative Customer Service Representatives or use the links on the left to:

• Inquire on how to add or remove employees or dependents from your healthcare plan
• Request replacement insurance material such as ID cards or certificate booklets
• Notify CRL of an address change to ensure prompt delivery of correspondence
• Ask any questions regarding your premium statement and available payment options

Call us toll-free at 1-800-253-4641, fax us your inquiries at 402-452-2789.

Claims Customer Service Department
Our Claims Service Representatives are specially trained and ready to help you and your employees. Please let us know when you need assistance so that we may resolve the matter immediately.  We are dedicated to providing you and your employees with quick, accurate, and up-to-date information.

You or your employees can contact our Claims Customer Service Representatives to:

• Verify your policy benefits
• Check on the status of pending claims
• Provide us with any additional information to expedite your pending claims

Just call us toll-free at 1-800-253-4641, email us from this secure web site.

Benefit Design Department
Our Benefit Design Department is comprised of specially trained representatives who can assist you with modifying your employer plan group coverage when you need to make changes.

If your group health coverage needs have changed since you first purchased your CRL plan, or if you have budget requirements that necessitate changes, we can help.  Making changes to your plan can help you save money!

There are a number of options to  help you save money, including:

• Changing your deductible
• Changing your coinsurance level
• Modifying your optional benefits
• Changing from a traditional indemnity plan to a Preferred Provider Organization (PPO) plan

To contact the Benefit Design Department, fax your inquiries to 1-402-452-2789 or e-mail us from this secure web site.